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BEAUTY BAR POLICIES

We strive to give you our very best in order to enhance your experience with us at Lash Out Beauty Bar. We adhere to certain policies to benefit you and create an environment where our artists can focus on your needs. We welcome you and will work hard to provide a great experience as we hope to become your favorite beauty bar!

CUSTOMER SATISFACTION

Customer satisfaction is the most important thing to us! We want you to absolutely love your results and your experience with each and every artist at Lash Out Beauty Bar. If for any reason you are unhappy with the results or anything at all, please contact us within 2 days so that we can schedule an appointment to fix any issues.

CANCELLATION POLICY

Late Arrivals: If you arrive late for your appointment, your service time may be abbreviated to ensure we stay on schedule for each guest. Appointment will still be charged at full value. We understand last minute emergencies occur and we will make every effort to accommodate your full appointment when it's possible. 

If you are unable to make your scheduled appointment, please contact us as soon as possible to reschedule. We require 24 hours notice for no fee cancelations.

 

Cancellation/Rescheduling: We require 24 hours notice for no fee cancellations & reschedules.

Cancellations/Rescheduling less than 24 hours from appointment time will be charged the same-day cancellation fee, which is 50% of the service fee. Appointments will be charged 100% of the service fee if cancelled less than 2 hours before the time of appointment or a no show.

Thank you in advance for your understanding and we look forward to having you as our guest!

 

MOBILE PHONES

Please turn your mobile phone to silent or vibrate while your visit. We want your experience to be relaxing as well as the other clients. Your eyes will be closed the entire time and you will not be able to answer the phone or text.

 

CHILDREN

Lash Out Beauty Bar offers a relaxing environment for clients and staff. Additionally, we want to avoid being liable for children touching sharp tools, machinery, or chemicals. Please do not bring children that need to be watched or supervised. This policy is for the safety of your children, our artists and our clients as you are not able to attend to your children during your appointment. 

 

REFUND POLICY

Because lash extensions require such gentle and strict maintenance requirements, we are unable to guarantee your lashes. We regret that promotional services, or gift certificates purchased are absolutely non-refundable. This applies to all services. We are unable to offer refunds on any services we have already executed. If you are unhappy with a service, please contact us within 24 hours. All retail product purchases are final sale. We offer the option to exchange or receive a store credit on unopened items.

 

IMPORTANT NOTE

Any reactions to eyelash extensions is not foreseeable by Lash Out Beauty Bar's skilled & trained staff (or even by you). All care is taken to ensure your safety. We will go over your intake form with you and any contraindications, such as an allergies. No refunds will be issued for reactions, however, Lash Out Beauty Bar will offer a Free Lash Removal should this unfortunate event occur. We kindly ask that you contact us immediately if you become aware of any type of irritation so we may assist you as quickly as possible. 

MEMBERSHIPS 

We offer several memberships to reward our loyal clients for their patronage. As a member, you get 10% off all services, other than permanent makeup. You also receive access to special offers, such as our Monthly Member Facial. Members are charged on a 4 or 6 week cycle, depending on the membership. Unused services roll over to the following month and can be used as long as the membership is active. You can cancel or change your membership at anytime by contacting us at (804) 517-5168. 
 

LOCATIONS

HANOVER in Rutland Commons
9369 Atlee Rd, Ste 3101B
Mechanicsville, VA 23116

CHESTERFIELD in Woodlake
14830 Hull Street Rd
Chesterfield, VA 23832

MIDLOTHIAN at Mint Spa
324 Browns Hill Ct
Midlothian, A 23114

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HOURS

10-7 Mon-Fri    10-5 Sat & Sun

We are always looking for great talent to join our team!

Tell us a little about yourself and what you're interested in. 

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